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| Tech Support Feedback |
Jamie, just wanted to thank you for helping me through the diagnosis and resolution of my OCZ problems. They arrived this morning and are working fine so well done.
Didn’t know if the source of my problem was motherboard, RAM or my system builders so I emailed them all on the same day with details of my problem. OCZ were the first to respond. One has yet to respond, the other responded without giving any useful diagnosis. OCZ / Jamie helped me realise the tests I needed to do and responded fairly quickly to my comments.
Overall was very pleased withy my interaction with OCZ and Jamie. You resolved my problem and provided me with a replacement that was better than the original
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Posted on: 2008-05-08 By: Roger
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| Above and Beyond |
I recieved my 2 sticks of pc2 8500 that I had to rma yesterday. Everything booted fine and no issues with 4 gigs total. I just want to thank OCZ for all their help,time invested,and to a couple of the moderators who spent so much time with me. You have gone above and beyond for me and my experience was outstanding. I will be a life long customer of OCZ. Again Thank you so much!
YOU GUYS ARE GREAT!!!!!!!!
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Posted on: 2008-03-21 By: madbirmy
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| Absolutely amazing service! |
The reason I decided to purchase a power supply and memory from OCZ was because I had heard that they made great products and had amazing customer service. Well that is exactly true
I purchased a powerstream 520W SLI power supply. It worked great for 2 years but then decided to die a few days ago. I immediately sent an email to support and within hours I had received my RMA number. I received further support on the forums when I had questions about shipping and what type of replacement I would get since the powerstreams are no longer produced. Within minutes all my questions were being answered by friendly helpful individuals from OCZ. I was even given an upgrade to a 700W GameXtreme thanks to Ryders great customer service!
The next morning I awoke to find an email from OCZ support stating that my replacement PSU had already been shipped via Purolator and was on the way! What is this? Sending me my replacement without any hassle and before I have even shipped the defective unit back? Amazing!
Two days after that I reveived my new power supply. Two days? It was being shipped accross the country and only two days? WOW! This service has blown me away. I can not believe how helpful and willing to do anything necessary without ANY hassle at all that OCZ has been. Not more than 3 days since I have sent away my RMA request and I already have my new PSU installed and my computer up and running again.
I can not thank and show my appreciation for OCZ enough. I only wish that there were more companies like you out there that can make great products and have excellent customer service. You have earned yourself a guaranteed return customer and I will be sure to recommend OCZ to everyone and anyone.
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Posted on: 2008-03-21 By: David
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| Freakin' Great Experience |
I had two sticks of RAM fail on me, that I've been using for years now. Opened up a support ticket. Got a response the next day. Got an RMA number not even two days later. Sent in my RAM a little while later. NOT TWO FREAKING WEEKS LATER, I HAD TWO BRAND FREAKING NEW STICKS IN MY HANDS. I've never had such freaking amazing service before. I've been freaking out about it all day. I'm recommending you guys across the board, to anyone looking for memory, because of this. I work retail too; it's a shame we don't sell your brand.
Amazing. I'm normally WAY too lazy to have made an account on forums just to compliment something, because I'm never really sure if it really does any good, but I feel everyone should know how freaking great my experience is. Got me back up and playing games faster than I've had from any other company before; not mentioning any names, but I've had some video card issues with other companies. This was just painless and fast and wonderful.
THANK YOU OCZ. I LOVE YOU. <3
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Posted on: 2008-03-17 By: Annonimous
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| Quick RMA |
My name is Nick and I would just like to say thank you for possibly the best customer support I've received. This is the 2nd time that I have had to request an RMA # for my OCZ products and both times they have been extremely quick in replying and getting me an RMA #. Also I had just checked my RMA status and it was received and shipped back SAME DAY!!! Thank you again. So I hope this goes to whoever it needs to go to, and give the guys and gals in Tech Support a pat on the back because you guys have made a lifelong customer. Thanks again.
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Posted on: 2008-02-18 By: Nick S
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| Special Thanks |
This is my second time buying OCZ RAM and I wanted to take the time to say thank you. Its hard to find good products and professional customer support and OCZ has both. I will never buy any other brand of RAM again. Your product and assistance is that good! Plus you offer money saving rebates on a quality product. Special thanks to Sean Sinha for all his help.
THANK YOU!
Jason Lawson
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Posted on: 2008-01-15 By: Jason Lawson
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| Wow - Thanks OCZ! |
I picked up two 1 GB OCZ DDR2 6400s last night along with a new ABIT KN9 SLI mobo, a new AMD X2 6400 and an EVGA 8800 GTS. Of course it doesn't boot and I get the memory "you suck!" beep - but thats not why Im emailing.
After exhausting my bag of tricks I gave up for the night. What I should have done was to fire up the beater laptop and google. It was a pleasent surprise to discover this morning at work, that not only does OCZ have an amazing web presence but their support forums are well attended and (gasp)actual staff answer questions and problems very responsively. I mean I found you answering OCZ related questions on OTHER forums. I bet if I actually call the phone # listed on support homepage I'll actually talk to a real person.
In all the years I've been custom building, this, from a memory company is all ... unheard of. Too early to claim victory, but now I can't wait to get home and actually try all the things I've dug up from your forums. If nothing else, I'll be taking the mobo back, but not the RAM. You've gained a new customer. Whatever you guys are doing, please keep it up.
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Posted on: 2008-01-03 By: Peter Downey
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