OCZ Testimonials

Added on: 2010-08-25, by Dennis C

"I've bought plenty of products from OCZ from power supplies, memory and even laptop barebones. Everything has worked perfectly from the get-go, but when I had errors in an old set of memory, they immediately issued an RMA and sent me a brand new set of memory. OCZ has never failed to amaze me, especially with their service speed. Thanks again, you guys have made me an even more loyal OCZ customer."

Added on: 2010-06-30, by Sarah

I love me OCZ 32Gb flash drive that I got for my 22nd birthday: I use it to play my rather extensive music collection in my car and it's so fast to copy. Sadly I did recently lose the little USB cap holder, but within a half an hour of emailing customer service, one of the European reps got back to me and proceeded to send me a replacement: stellar customer service! Definitely recommend an OCZ to anyone! I am very pleased

Added on: 2010-06-06, by Joachim Serquiña

"Bought an OCZ Platinum v2 2x1GB PC2-8500 dual-channel kit last November. One of the sticks failed eleven days ago. Waited for two days for RMA details before shipping, and got a replacement kit back after nine days, including two day's worth of shipping delay from UPS! That turnaround was faster than my RMA experiences from our local distributors, which take no less than two weeks. Thumbs up!"

Added on: 2010-05-18, by Sam Lyckholm

I am an active/retired [semi] R&D Lab Engineer. I use an OCZ 30GB SSD as my primary [programs only] drive. It got infected by a very virulent virus from an year 2000 archive I was downloading. Before I could stop it, it completely hosed the drive. I ran Kill-disk to clean it and discovered it had an invalid signature on one of the sectors. This would not normally be a problem, but the sector location prevented Windows from installing correctly. The drive was within days of warranty period. I contacted OCZ Tech Support for guidance and resolution. They responded with an RMA approval. I then ordered, based on my well-satisfied experience with the malfunctioning drive a new OCZ drive from Tiger Direct to replace that drive while it was being repaired. The following is a time-line of that activity:

05-01-10 4:22PM Submitted RMA Request To OCZ 05-02-10 1:22AM Received RMA Approval From OCZ 05-04-10 ~8:00PM Placed Order for new OCZ Vertex Drive with Tiger Direct 05-05-10 ~11:00AM Mailed RMA Drive to OCZ/San Jose-UPS-with tracking 05-05-10 ~2:00PM Notified OCZ exdesk of parcel posting 05-05-10 5:00PM Received Acknowledgment from OCZ exdesk of my Posting 05-10-10 Received RMA Drive back from OCZ-UPS-Signed Delivery 05-10-10 Received new Vertex Drive from Tiger Direct-UPS

OCZ returned the RMA drive [a two-way transit], in the same time it took me to get the new drive from Tiger Direct [one-way transit]. I thought Tiger was fast!---they need to take lessons! To that, add the fact that every time there was a change in the status of activity, an email notification was generated. OCZ, all the way around, you are a real example. You should be a textbook-case in MBA School---"How to Run a Company in Today's Business Climate". Your product line is stellar, your business operation/image is likewise. Thank You. I am using the new drive from Tiger to now upgrade my "Other Half's" PC, and will be waiting to order an additional one to use as a long-term storage ["my" WORM version], in the near future---God willing/and the river don't rise! You have created a permanent OCZ customer, And I'm in good company.

Sam Lyckholm R&D Lab Engineer [Ret.] Crestline CA

Added on: 2010-05-13, by Ven

As a comp tech I end up doing alot of RMA's through alot of different companies, and figured I would share my success story.

May 8th: Placed RMA ticket with OCZ
May 8th: (later that night) ticket approved.
May 9th: Prepared my drive for shipping.

Now most companies take quite some time for turn around on warranty given the volume or availability of certain products. I now have my brand new 120Gb Vertex with factory 1.5 and it's running great. Thank you OCZ RMA Canada!

Added on: 2010-04-21, by Hrmes

"A few weeks ago I bought another 4GB of OCZ3P16004GK memory for my system to fully populate the RAM slots. Unfortunately the new memory was rated at 1.7V and the old was at 1.9V, so it was suggested to me to RMA the old 1.9V memory to be replaced by new 1.7V memory. Today I received the new memory and it works like a charm! I can run 8GB of RAM at 1600 MHz with no tweaking at all and that is remarkable considering that when my motherboard came out (P5E64 WS Evolution) there was no support for running 4 DIMMs at that speed. I want to thank everyone at OCZ support for providing such good service despite the hiccups. It was well worth the effort for me."

Added on: 2010-04-20, by Shruti Vasishta

"Never did I thought that it would happen this fast. I got a bad RAM stick in my 4GB kit and had to send it back from India to the US. Took like a week to send it there and once I was given a replacement, it was with me in less than 56 hours. Kudos OCZ. The faulty stick has been washed away by the tremendously positive RMA experience."

Added on: 2010-03-22, by Newegg Shopper

"I purchased RAM from Newegg in late January of 2010 in a "killer" combo deal. In early March (1) stick went bad on me. I had to RMA to OCZ. I followed all instructions given to me for the RMA process. I found the process easy to understand and comply with. OCZ responded to my RMA request within 24 hours. I shipped the product to OCZ on a Monday, and recieved the replacement RAM early Friday morning of the same week.

I wanted to give a shout-out of thanks to OCZ for the fast replacement of the RAM. I have always been treated with top notch customer service from the support folks at OCZ. I have had all e-mail inquiries returned, answered, within 24-48 hours, sometimes within the same day. They have helped me trouble shoot, evaluate the right product for my needs, and assisted me with rebate info. I have received my rebates within the stated time frame. They sell a product, and it is my responsibility to have the knowledge base to install and trouble shoot it. OCZ does give customer support in locating a problem, and they do it for free. I am a happy OCZ consumer. The pricing of their products is outstanding, and as I have stated; their customer support is top notch. I just wanted to share my purchasing and RMA experience with OCZ products and customer support. I recommend OCZ products to folks whenever I can. Thanks OCZ."

Added on: 2010-02-25, by Darrell

"I bought a 3x2gb pc3-1600 OCZ gold, and one of the ram failed memtest86. I came to the OCZ website and sent in a technical support ticket. They gave me the proper timing (the next business day!) for my ram bios setting, and viola, no more problem. One thing for sure, their customer service is top notch!"

Added on: 2010-02-12, by Zeejay

"I just got finished installing some memory modules that came in from RMA. The original kit was 2gb Platinum Series PC8500 that I had running for a good 2 years, It got replaced with a 4gb Reaper kit. So I got a nice 2gb upgrade and some awesome heat pipe action as well. I'm very satisfied. I'm glad I went with OCZ memory again for my latest I7 build, it looks like you stand behind your products."